These Terms and Conditions set out the rules that govern use of the platform operated for Royal Gold and explain the relationship between the operator and our users. We expect all customers to read and accept these terms before using any part of the service. By registering or otherwise using the platform you agree to comply with the clauses below and any related policies we publish from time to time.
Users are responsible for keeping their account details accurate and up to date. You must not share your login credentials and you are responsible for all activity that occurs under your account. We may require you to change your password or to close any account that appears to be compromised. We reserve the right to suspend or restrict access where we reasonably suspect fraud, misuse or breach of these terms.
Access to the platform is for adults only. You confirm that you meet any minimum age requirement and other eligibility criteria that apply to your jurisdiction. We may ask for identity or age verification documents at any time and limit or close accounts that do not meet our verification requirements. You agree not to permit anyone else to use your account.
Users must not use the service for unlawful purposes or to attempt to manipulate outcomes, exploit technical errors, or harass other users. Automated play, data scraping, bot activity and similar unauthorised actions are prohibited. We may take action including account suspension and withholding funds where behaviour breaches these rules or harms the integrity of the platform.
Promotions and bonus offers are subject to specific terms that apply in addition to these T&Cs. Any bonus or promotional entitlement is conditional on compliance with the relevant promotional rules, wagering requirements and any eligibility restrictions. We reserve the right to withdraw, amend or refuse bonuses where there is evidence of abuse, bonus circumvention or where terms have not been met.
We provide a range of payment options and set minimum and maximum amounts for deposits and withdrawals. All transactions are subject to our verification checks and may require documentation to process. We do not guarantee any specific processing time for withdrawals; times may vary by payment method and verification status.
Before allowing withdrawals we may carry out identity, source-of-funds and fraud checks. You must provide requested documents promptly; delays or failure to provide acceptable documentation may result in suspension of withdrawals and account activity. We reserve the right to return funds where verification cannot be completed.
Payment method availability, limits and processing times are communicated in the cashier area. We may set or change deposit and withdrawal limits, including temporary limits for security or regulatory reasons. Any fees imposed by payment providers will be disclosed where applicable.
If you have a complaint you should contact our support team using the channels displayed in your account. We will investigate complaints promptly and aim to resolve disputes fairly. If you remain dissatisfied after internal resolution you may be directed to available independent dispute processes where appropriate.
We may update these Terms and Conditions from time to time. Material changes will be notified on the platform or by email where you have provided contact details. Continued use of the platform after publication of updated terms constitutes acceptance of those changes. For clarity, references in these terms to RoyalGold, the platform or we/us should be read as references to the operator and its authorised agents where applicable.
