At Royal Gold we take your privacy seriously. This policy explains what personal and technical information we collect, how we use it, how we protect it and your rights in relation to that information when you use our online services in the United Kingdom.
We collect several categories of information to operate accounts and provide services. This includes personal data, technical data and transactional records.
Personal data includes name, date of birth, home address, email address, telephone number and identity documents where required for verification. We also record account credentials and contact preferences so we can manage your account and communicate with you securely.
Technical data covers device and browser information, IP address, operating system, location data derived from IP, crash reports and usage logs. This information helps us detect fraud, maintain platform security and improve site performance.
Transactional data covers deposits, withdrawals, payment method identifiers (for example card type and last four digits), wager history, game activity and any messages exchanged with support. We retain this information for account management, payments reconciliation and regulatory checks where applicable.
We use data to create and maintain your account, process payments, verify identity, prevent fraud, respond to enquiries and comply with legal obligations. With your consent we may also use contact details to send service messages and direct marketing. We only keep data as long as necessary for these purposes or to meet legal retention requirements.
We protect personal data using a combination of technical and organisational measures, such as encryption in transit, access controls and staff training. We limit access to personal information to those who need it to perform their role and we require third-party providers to implement appropriate security safeguards.
We use cookies and similar technologies to provide essential site functions, remember preferences and analyse site usage. You can control cookies through your browser settings and opt out of certain tracking via available tools. Third-party analytics and advertising providers may set cookies when you visit our services.
Typical cookie categories include session cookies for navigation, persistent cookies for preferences, analytics cookies for performance and advertising cookies for personalised content. Disabling cookies may affect how some parts of the site function.
You have rights to access the personal data we hold about you and to request correction, restriction or erasure where applicable. You may also object to certain processing, request portability of your data and withdraw consent for direct marketing at any time.
To exercise your rights, contact us at [email protected]. We may ask you to verify your identity before actioning requests to protect your information. Some data may be retained where required for legal or compliance reasons.
We share information with service providers who support payments, identity verification, fraud prevention, hosting and analytics. We may also disclose data when required by law, to protect rights or for public safety. All third parties are contractually required to handle your data securely and only for permitted purposes.
We may update this policy from time to time. When we make significant changes we will post a revised version and update the effective date. Please check this page regularly to stay informed about how we protect your privacy when using RoyalGold services.
