Our support team is ready to help with account-related enquiries, technical concerns or general feedback. Contact us for assistance with deposits, withdrawals, verification and bonus questions, and we can signpost authorised safer-gambling centres in your area. Use the convenient communication channels below, email or phone, and our organisation will work in your favour to resolve issues quickly and professionally. Our team handles requests promptly and can connect you to the right centre or department.
| Department | Contact |
|---|---|
| Customer support | [email protected], for account, deposits, withdrawals, verification, payments and technical enquiries |
| General enquiries | [email protected], for general feedback, press and corporate organisation enquiries |
| Affiliate enquiries | [email protected], for affiliate programme, tracking and partnership enquiries |
| Phone | +44 20 7946 0821, call for urgent account-related help, lost access or verification assistance |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed requests, account queries or when you need to send documents. Please use [email protected] and include a clear subject line, your full name and up-to-date contact details to help us respond quickly. Providing screenshots or document copies in your initial message will reduce delays and speed up resolution.
Our support team aims to respond to most enquiries within one business day. Simple requests such as account questions or payment checks are usually handled quickly, while complex investigations, verification or dispute cases can take longer depending on the issue. If you need faster help, include full details in your initial message to speed up our response.
We welcome your feedback, suggestions and ideas to improve Royal Gold. Please tell us what you like, what could be clearer or any new features you’d find useful. All submissions are reviewed carefully and used to shape site updates and the player experience. Your input helps RoyalGold prioritise improvements and make the site easier to use for everyone.
