At Royal Gold we take safer gambling seriously. We want play to be enjoyable and kept under control, so we provide clear tools and guidance to help players manage their activity. Our approach focuses on practical protections, easy-to-use account controls and signposting to specialist support for anyone who needs it.
We promote responsible play for everyone aged 18+. We use identity checks to ensure accounts are only held by eligible players and monitor activity for signs of harm. We aim to act quickly if we identify behaviour that suggests someone may be struggling, and we prioritise player welfare over account activity.
Players can access a range of controls from their account dashboard. These include deposit limits, loss limits, session time limits and the option to take an account break. These tools are designed to give straightforward control over how, when and how much you play.
Set daily, weekly or monthly deposit limits to control spending. Limits apply immediately and are enforced at the account level. You can raise a limit after a cooling-off period, or reduce it at any time for tighter control.
Loss limits help manage how much you can lose over a set period. Choose an amount that suits your budget and adjust it in your account controls. Limits are applied to real-money play and are intended to reduce the risk of unintended loss.
Use session limits and automatic time-outs to limit how long you play in a single sitting. If you need a longer pause, an account break lets you block access for a chosen period. Temporary breaks are useful for stepping back without closing your account permanently.
If you need a longer-term solution, self-exclusion is available to block access for a sustained period. Self-exclusion can be activated from your account settings or through our support team, and it prevents play until the exclusion period ends.
Look out for signs such as chasing losses, hiding activity, borrowing money to gamble, or playing for longer than intended. If you notice these changes in yourself or someone you know, consider using the available controls or seeking independent advice.
Set a clear gambling budget before you play, use deposit and loss limits, schedule regular breaks and avoid gambling when stressed or under financial pressure. Keep account details secure and review your activity regularly to spot any changes early.
If you need further support, professional organisations such as GamCare, GambleAware and GamStop offer confidential advice and tools. The National Gambling Helpline is also available on 0808 8020 133 for anyone in the UK seeking help. We encourage players to reach out to these services if they are concerned.
For account changes or to discuss safer gambling options with us, log in to your account or contact our support team via the help centre. If you prefer, use the independent services above for specialist guidance and long-term support.
